1 Delivery Coverage, Outskirt Charges & Address Changes

• Nationwide Hub Network: We fulfill gift orders across India through local partner hubs, city florist branches, and specialized artisanal bakeries.
• Standard Delivery Radius: Standard delivery rates cover destinations within an operational radius of approximately 7 to 8 km from our nearest city fulfillment center.
• Outskirt Delivery Surcharges: If the destination is outside this 7–8 km radius or in remote/outskirt zones, an additional distance delivery surcharge applies.
• Refusal of Surcharge: If the customer refuses or fails to pay the required distance surcharge, the order cannot be cancelled for a cash refund; an equivalent Store Credit Voucher will be issued for future use on our platform.
• No Mid-Transit Address Changes: Once an order is dispatched or assigned to a delivery executive, address modifications or rerouting requests cannot be entertained. Any change in delivery location post-dispatch requires a separate order with fresh product and delivery fees.

2 Delivery Time Slots & Lead Times

• Order Preparation Lead Time: Handcrafted cakes and fresh flower arrangements require a minimum processing lead time of 2 to 4 hours. Same-day orders are fulfilled within standard operational hours.
• Standard Delivery: Fulfilled between 10:00 AM and 7:00 PM. While we make every attempt to accommodate preferred time windows, standard shipping does not carry a specific fixed-hour commitment.
• Fixed-Time Delivery: Available within major city limits with an operational tolerance buffer of ±1 to 2 hours to account for local traffic and routing variables. Fixed-time commitments cannot be offered in remote or outskirt locations.
• Midnight Delivery: Scheduled between 11:30 PM and 12:30 AM. In situations of unforeseen external transit bottlenecks, delivery will be completed during the next available morning slot.
• Peak Festive Seasons: On peak festive days (such as Valentine’s Day and Mother’s Day), fixed-time and midnight commitments are suspended; orders are delivered across the target date. If extreme external congestion prevents completion on the scheduled date, delivery will be carried out on the following day without entitlement to cancellation or monetary refund.

3 Recipient Availability, Waiting Limits & Secure Premises

• 5 to 10 Minute Wait Rule: Upon reaching the delivery address, the delivery executive will attempt to contact the recipient via the telephone number provided and will wait for 5 to 10 minutes. If unanswered, the executive will continue forward on their route to prevent spoilage or delay of subsequent orders.
• Institutions, Offices, Hospitals & Gated Communities: For deliveries to corporate buildings, IT parks, hotels, hospitals, hostels, and gated societies where delivery executives are restricted from entering private premises, handover of the package to the security gate, reception, mailroom, or front-desk personnel constitutes final, successful, and non-disputable delivery.
• Attempted Delivery Classification: An order is officially recorded as “Fulfilled as Attempted Delivery” (releasing the Company from performance liability, refunds, or cancellations) if:
  • The recipient is unavailable, unreachable, or unresponsive during the 5–10 minute wait period.
  • An incorrect, incomplete, or unserviceable address or contact number was provided.
  • Entry is denied by security personnel, gated societies, or building management.
  • The recipient refuses to accept the parcel.
• Rescheduling & Perishable Deterioration: When delivery cannot be completed due to receiver unresponsiveness, it is rescheduled for the following day. Because cakes and flowers degrade quickly outside temperature control, any wilting or melting resulting from recipient unavailability remains the customer’s responsibility. If fresh replacements are requested, the customer must pay the full item and re-dispatch costs.
• Self-Pickup Option: Where redelivery is not viable due to item shelf-life or distance limits, the Company reserves the right to ask the customer or recipient to collect the order directly from our local partner center. Direct cash refunds or cancellations will not be provided.

4 Fulfillment Constraints & Force Majeure

In cases where an order cannot be fulfilled due to sudden lack of raw materials, strikes, bandhs, severe weather, natural calamities, road blockades, or extreme remote locations lacking vehicle transport:

• The Company reserves the right to resolve the order by either:
  • Requesting the customer or recipient to collect the order from an assigned regional hub, OR
  • Issuing an equivalent Store Credit Voucher for future purchases across any location on our platform.
• Cash refunds and order cancellations are strictly not permitted under force majeure conditions or remote transit barriers.

5 Proof of Delivery (POD) as Conclusive Evidence

• Local Hand Delivery: All local floral and cake orders are hand-delivered by local field executives. Standard national courier tracking numbers are not applicable to local perishable deliveries.
• Conclusive Evidence: The Proof of Delivery (POD)—including physical signatures, recipient acknowledgment, doorstep delivery photographs, digital timestamps, or security reception logs—serves as conclusive evidence of fulfillment.
• Once a valid Proof of Delivery is recorded, claims of non-receipt or non-delivery will not be entertained under any circumstances.

6 Non-Perishable Courier Shipments

• Non-perishable merchandise, dry fruits, and packaged gifts are shipped via national third-party courier partners (e.g., Blue Dart) within an estimated timeframe of 3 to 5 business days.
• Courier schedules may be adjusted due to regional holidays, transit restrictions, or adverse weather conditions.

7 Product Variations & Damage Reporting Window

• Natural Variations: Images on our website are for reference. Variations in color, appearance, arrangement styling, container design, and cake icing will be there due to the handmade nature of baked goods and seasonal availability of flowers.
• Strict 30-Minute Damage Reporting: If an item arrives in a damaged state due to transit handling on our end, the customer must report it within 30 minutes of delivery by emailing [email protected] with the Order ID and clear photographic/video proof of both the product and packaging.
• Final Company Decision: The assessment and final decision regarding any reported damage rests solely and exclusively with Myflowergift management.
• Conditional Replacement Only: A replacement will be provided if and only if our investigation confirms that the fault occurred on our end. If the issue is not determined to be our fault, or if reported after the 30-minute window, no replacement, voucher, or action of any kind will be taken. Direct cash refunds or bank reversals are strictly not issued.

8 Customer Support