By browsing, navigating, accessing, or placing a commercial order on MyFlowerGift, the customer warrants and legally certifies that they have attained the age of majority (at least 18 years of age) and possess full legal capacity to enter into an enforceable contract under the Indian Contract Act, 1872, or the governing statutes of their home jurisdiction. The submission of an order and subsequent payment execution establishes a firm, legally binding contract for customized, perishable, and handcrafted gifting products alongside specialized direct fulfillment services. These terms supersede any prior oral understandings, electronic inquiries, or informal representations, establishing the exclusive contractual framework governing this commercial transaction.

The customer guarantees and represents that all billing data, cardholder information, and digital credentials provided during checkout are authentic, correct, and legally authorized. The user warrants that they are the genuine holder of the payment instrument utilized (including credit cards, debit cards, unified payments interfaces (UPI), digital wallets, net banking, or international payment systems), or hold explicit, documented permission from the lawful cardholder to execute this financial debit. The digital capture and approval notice generated through authorized payment gateways serves as conclusive legal evidence of transaction validity, cardholder authorization, and merchant settlement agreement, precluding arbitrary or unjustified claims of unauthorized debit.

Due to the delicate, fragile, and perishable nature of fresh bakery goods and floral arrangements, the customer assumes full, non-delegable legal responsibility for providing exhaustive, precise delivery instructions at checkout. This includes providing the recipient’s complete name, door/flat/floor/wing identification, complete premises/building name, verified postal pin code, prominent geographic landmarks, and an active, operational local mobile contact number. The purchaser expressly acknowledges that successful delivery depends entirely on physical accessibility (including entry clearances for gated residential societies, corporate tech parks, high-security cantonments, and institutions). Any logistical failure resulting from incorrect addresses, missing flat numbers, or non-functional recipient contact coordinates rests entirely with the purchaser and waives merchant liability for non-delivery.

This document constitutes an electronic record published strictly under the provisions of the Information Technology Act, 2000, associated statutory amendments, and the Consumer Protection (E-Commerce) Rules, 2020. This electronic agreement is valid and legally binding without requiring manual, physical, or wet-ink signatures. By navigating this platform, ticking the mandatory terms acknowledgment box, or authorizing payment via our secure gateway, the customer declares that they have thoroughly examined, understood, and consented without reservation to all operational terms, service parameters, substitution protocols, and dispute procedures set forth across these regulations.

While MyFlowerGift specializes in executing surprise gift presentations and protects sender privacy by withholding sender details on standard gift tags upon request, our primary operational mandate remains strict compliance with public safety, civil laws, and security standards. In circumstances where the designated recipient, building security personnel, residential management, or local law enforcement authorities adamantly refuse receipt, raise safety concerns, or insist on verifying the sender's identity prior to accepting the consignment, MyFlowerGift reserves the absolute right to disclose the full legal name, contact details, and location of the purchaser. This disclosure is executed to prevent security alarms, police intervention, allegations of stalking, or delivery abandonment, and such necessary disclosure shall not constitute a breach of confidentiality, privacy rights, or service agreement by the company.

To maintain culinary and floristry standards, orders for same-day delivery are systematically processed through our standard checkout workflow strictly until 10:00 PM IST on the intended delivery date. Any purchase placed after the 10:00 PM IST cut-off cannot be automatically assured for same-day dispatch. Customers seeking emergency or late-night same-day fulfillment past 10:00 PM IST must contact our dedicated support desk directly via official WhatsApp or telephone channels prior to or immediately after booking. Our fulfillment coordinators will assess local workshop bandwidth, delivery fleet location, and inventory availability to issue a formal confirmation on feasibility. In the event an order is placed after 10:00 PM IST without prior support desk approval and same-day delivery cannot be safely completed, the order will be automatically scheduled for fulfillment during the first morning slot of the following day.

Given that fresh-cut botanical stems, whipped cream cakes, artisanal chocolates, and dairy-based confections are intrinsically vulnerable to ambient environmental degradation, the customer and recipient bear immediate responsibility for the appropriate handling and storage of items once handed over. Flowers require prompt stem trimming and immersion in fresh water, away from direct sunlight, heating sources, or air conditioning vents. Cakes and perishable desserts must be refrigerated immediately upon receipt, particularly in elevated room temperatures or humid weather conditions. MyFlowerGift is not liable for wilting, melting, discoloration, structural collapsing, or souring occurring after delivery has been completed, as environmental conditions post-handoff are beyond the operational control of our delivery fleet.

MyFlowerGift provides complimentary personalized greeting cards as a vehicle for personal, celebratory, and congratulatory expressions. The customer explicitly warrants that custom text, card messages, or cake inscriptions submitted during order placement do not contain defamatory, obscene, sexually explicit, threatening, abusive, racially derogatory, blasphemous, or otherwise unlawful material under applicable Indian laws. MyFlowerGift reserves the unilateral right to delete, edit, or decline to print any greeting card message that violates these standards or causes distress to the recipient or fulfillment associates, while fulfilling the remaining physical items of the order without rendering the transaction eligible for cancellation or refund.

Customers registering an account on MyFlowerGift are exclusively responsible for maintaining the confidentiality of their login credentials, passwords, session tokens, and one-time verification pins (OTPs). Any commercial instruction, order placement, or account adjustment executed under a registered account shall be legally presumed to be initiated or fully authorized by the designated account holder. MyFlowerGift disclaims all liability for financial damages, order misdirections, or unauthorized debits resulting from a user's failure to safeguard access credentials, store browser passwords securely, or log out of shared devices. Users agree to report immediately any suspected unauthorized access or account breach to [email protected].

All software architectures, page designs, source codes, text copy, graphic assets, product mockups, logotypes, icons, banners, and digital imagery displayed on MyFlowerGift are the exclusive intellectual property of the company or its licensed content providers, protected under the Indian Copyright Act, 1957, the Trade Marks Act, 1999, and applicable international copyright conventions. No user, commercial entity, automated crawler, or competitor is granted any license or right to copy, scrape, mirror, redistribute, modify, reverse engineer, or exploit any digital property or catalog data of this platform without express prior written consent executed by authorized corporate officers.

While MyFlowerGift makes rigorous efforts to ensure pricing accuracy across thousands of product configurations, occasional typographical errors, data transmission delays, or technical database anomalies may cause an item to display an erroneous price or incorrect promotional discount. The company reserves the unequivocal right to correct any clerical pricing errors at any point prior to final dispatch. If an order has been accepted and confirmed under an obvious systemic pricing glitch or decimal error, MyFlowerGift reserves the right to cancel the transaction, notify the purchaser of the discrepancy, and issue an immediate payment refund or request payment of the legitimate balance before processing the shipment.

Promotional codes, referral incentives, introductory discount vouchers, and seasonal coupons issued by MyFlowerGift are discretionary marketing instruments subject to specific usage criteria, expiry dates, and minimum spend thresholds. Coupons cannot be redeemed for legal currency, stacked cumulatively unless explicitly permitted, or applied retroactively to historically confirmed transactions. MyFlowerGift reserves the operational right to deactivate coupons, cancel orders, or debit user balances without notice if it detects fraudulent coupon duplication, systemic exploiting of promotional loopholes, fake account creation, or bad-faith commercial abuse.

By registering, transacting, or interacting with MyFlowerGift, the customer grants express commercial consent to receive critical transactional and service-related communications via email, automated SMS text alerts, push notifications, voice calls, and official WhatsApp messaging channels. These operational notices include payment receipts, digital challan updates, delivery dispatch alerts, order progress queries, and support communications. While users may opt out of auxiliary promotional newsletters and marketing blasts via provided unsubscribe settings, essential transactional and customer care notices cannot be opted out of, as they remain crucial to fulfillment execution.

MyFlowerGift operates purely as a retail merchant and does not store, manipulate, or possess direct visibility over sensitive debit/credit card CVVs, net banking passwords, or personal banking authentication credentials. All monetary settlements are routed securely through Reserve Bank of India (RBI)-compliant payment aggregators and banking gateways utilizing industry-standard encryption protocols. The company shall bear no legal liability for transactional timeouts, session drops, payment gateway server failures, bank-side OTP transmission delays, or unauthorized secondary debits occurring within external banking networks.

To the fullest extent permissible under applicable consumer protection statutes and commercial trade laws, MyFlowerGift, its founders, directors, employees, fulfillment associates, and supply chain partners shall under no circumstance be held liable for indirect, incidental, special, punitive, or consequential damages. This explicit waiver covers any claims for emotional distress, missed anniversary or birthday celebrations, business opportunity losses, personal relationship disputes, or reputational damage arising from fulfillment delays, floral variances, or delivery timing differences. In any disputed matter, the absolute maximum aggregate financial liability of the company shall be strictly capped at and limited to the exact gross invoice amount paid by the customer for the specific order giving rise to the claim.

The purchaser explicitly agrees to defend, indemnify, and hold completely harmless MyFlowerGift, its corporate holding entities, affiliates, officers, delivery partners, and third-party contractors against any and all legal actions, claims, damages, liabilities, regulatory fines, and legal expenses (including reasonable attorney fees) arising from: (a) the purchaser's breach of these terms; (b) delivery issues caused by inaccurate, deceptive, or misleading address and contact records provided at checkout; (c) third-party copyright, defamation, or harassment claims stemming from personalized gift card notes or custom inscriptions; or (d) unauthorized utilization of payment instruments by the customer.

If any single clause, sub-clause, provision, or operational threshold established within these Terms and Conditions is adjudicated by a court of competent jurisdiction or statutory tribunal to be invalid, illegal, unenforceable, or void under applicable law, such specific clause shall be severed or modified to the minimum extent necessary. Crucially, the invalidity or unenforceability of any single provision shall not impair, diminish, or invalidate the remaining sections of this agreement, all of which shall remain in full legal force and effect. No failure, delay, or tolerance by MyFlowerGift in enforcing any strict right or contractual condition shall be interpreted as a general or ongoing waiver of its legal prerogatives.

MyFlowerGift reserves the absolute right to amend, update, alter, append, or replace any portion of these Terms and Conditions at its sole discretion, reflecting evolutions in commercial regulations, logistics networks, culinary safety protocols, or banking requirements. Any revised agreement becomes legally operational and enforceable immediately upon its digital publication on this webpage. The customer’s continued use of the platform, placement of subsequent transactions, or maintenance of an active user profile following published revisions constitutes full, binding legal acceptance of the updated terms.

Handcrafted & Perishable Catalog: All items displayed on MyFlowerGift—including fresh flowers, cakes, plants, chocolates, gourmet sweets, soft toys, hampers, and custom packaging—are individually prepared, assembled, and packed. Variation will be there in appearance, arrangement, color shades, design finishing, wrappers, ribbons, and presentation compared to photographic representations on the website.

Universal Substitution Rights: Due to local stock availability, regional shortages, brand supplies, or seasonal constraints, MyFlowerGift reserves the absolute right to substitute any item, product, or component across the entire website catalog without prior consultation. This applies to flower stems, greenery, cake flavors, cake designs, plant varieties, planters, sweet types, chocolate assortments, plush toy shapes/colors, basket styles, and decorative materials.

Value & Aesthetics Guarantee: Any substituted product, element, or packaging will always be of equal or greater monetary value and will match the overarching theme and aesthetic quality of the original purchase. The customer expressly agrees that such necessary variations fulfill the fulfillment obligation, barring any claim for cancellation, return, or payment dispute.

Gross Cake Weight: Stated cake weights represent gross weight (including the base board and decorative toppings).

Single-Item Restrictions: Standalone orders of packaged chocolates or plush toys cannot be dispatched independently.

Standard 15-Minute Cutoff: Because orders enter procurement, allocation, and crafting processes immediately upon receipt, any eligible cancellation request must be formally submitted in writing to [email protected] within strictly 15 minutes of order placement.

Same-Day & Next-Day Orders: If an order is scheduled for same-day delivery or next-day delivery, cancellation will not be accepted under any circumstances once placed, even if requested within 15 minutes. These orders undergo rapid dispatch preparation and perishable sourcing, rendering all sales final, binding, and non-refundable.

Processed or Dispatched Items: Regardless of scheduled delivery date, any order that has passed the 15-minute threshold, or has already entered sourcing, packaging, or transit, cannot be modified or canceled. Perishable sales are strictly final upon dispatch.

Direct Hand-Delivery System: All orders are distributed via direct hand-delivery associates to ensure fragile, edible, and perishable items arrive intact. Orders are not sent via standard post or courier companies.

Sole Proof of Delivery: A physical signature, receiver initial, or receiver name captured on our official paper delivery challan at the time of delivery serves as the complete, absolute, and final proof of delivery. Because our items are non-courier, hand-delivered goods, no electronic parcel tracking numbers, automated shipment scans, or secondary logs exist or will be provided. The physical paper delivery challan remains the sole and irrebuttable legal verification of completed fulfillment. Once a valid physical paper delivery challan is recorded, claims of non-receipt cannot be entertained under any circumstances.

5 to 10-Minute Waiting Limit: Delivery personnel will attempt delivery and wait at the designated address for a maximum of 5 to 10 minutes, and reserve the right to leave anytime after 5 minutes. If the recipient’s contact number is switched off, unresponsive, or unreachable, an urgent electronic notification will be sent to the customer’s registered email address.

Operational Movement & Next Steps: Due to assigned schedules and routes for other customers, personnel cannot wait beyond 5 to 10 minutes and can leave anytime after 5 minutes. If no contact is established within this window:

• The delivery associate will depart to fulfill remaining commitments.
• Rescheduling for the next date remains entirely subject to logistical availability.
• Because products such as cakes, flowers, and sweets deteriorate under ambient exposure, MyFlowerGift accepts no liability for melting, spoilage, or wilting caused by recipient delays or non-availability.
• For any rescheduled attempt, the order will either be delivered as-is, or the customer must pay the complete product charges anew to prepare fresh items.

Re-Delivery Charges & Designated Pickup: Secondary delivery attempts require payment of an additional delivery fee. If secondary transit is unviable due to the perishable nature of the items, the customer must arrange self-collection from a designated local depot.

Unreachable Status: Failure of delivery caused by an unreachable recipient, incorrect delivery details, gated society security or building management refusing courier entry, or address refusal does not constitute non-delivery by MyFlowerGift. No refund or cancellation will be permitted.

Distance Evaluation: Standard checkout delivery rates cover defined inner-city limits (roughly a radius of 7 to 8 km from our nearest fulfillment hub). If the requested destination exceeds our regular delivery perimeter or falls in a remote, peripheral, or out-of-coverage zone, MyFlowerGift reserves the right to levy an additional distance delivery surcharge prior to transit.

Non-Payment of Extra Surcharge: If the customer declines or fails to remit the additional distance delivery charges:

• No monetary refund or direct payment reversal will be provided.
• MyFlowerGift will issue a Non-Refundable Store Credit Voucher for the exact amount paid.

Voucher Redemption: The store credit voucher may be utilized toward any future transaction across the website for eligible delivery zones within its stated validity term.

Immediate 30-Minute Inspection Window: Due to the delicate nature of fresh, edible, and artisanal goods, any concern regarding damage, transit spoilage, missing elements, or clear defect must be reported within 30 minutes of delivery.

Mandatory Submission Address: The formal complaint must be emailed directly to [email protected] within this exact 30-minute period. Complaints submitted via drivers, telephone calls, social channels, or messaging apps are not recognized.

Mandatory Photographic Evidence: Every notification must include clear, uncropped photographic proof showing:

• The delivered product within its original wrapping/box.
• The specific damage, fault, or missing component.
• The signed paper delivery receipt.

Deemed Acceptance: Failure to email [email protected] with corresponding photographs within 30 minutes of physical delivery constitutes absolute legal acceptance of the goods in optimal condition, forfeiting all subsequent rights to claims, adjustments, or remedies. Following verification, an appropriate remedy or replacement may be arranged; cash refunds are strictly not provided.

Duplicate Transactions: Any system glitch causing duplicate card debits will be compensated through a store credit voucher added to your customer account.

0.0% ABV Standard: MyFlowerGift deals strictly in 100% non-alcoholic beverages. All wines, sparkling juices, champagnes, ciders, and celebration beverages listed anywhere on this website are non-alcoholic products containing 0.0% alcohol by volume (ABV).

Zero Alcohol Distribution: We do not retail, handle, warehouse, or transport licensed liquor or alcoholic beverages under any circumstance. All beverage orders placed are accepted solely under this strict non-alcoholic classification.

Standard Delivery: Executed between 10:00 AM and 7:00 PM. While timing preferences are noted, standard shipping does not include a committed hourly window.

Fixed-Time Delivery: Available within major urban zones with a standard operational buffer of ±1 to 2 hours. Not guaranteed for outlying zones.

Midnight Delivery: Targeted between 11:30 PM and 12:30 AM. In the event of unforeseen external delays, fulfillment will be completed in the next earliest morning slot.

In circumstances where delivery cannot proceed due to:

• Sudden unavailability of raw ingredients or farm-level flower stocks,
• Civic disruptions, road blocks, transit strikes, or official restrictions,
• Severe adverse weather conditions, floods, or natural disruptions,
• Remotely located addresses inaccessible via conventional vehicle routes.

The company will resolve the order by either arranging self-pickup at an assigned regional partner hub, or issuing a Store Credit Voucher equivalent to the order value.

Dry items, keepsakes, and non-perishables are dispatched via certified domestic logistics partners (e.g., Blue Dart) within an estimated 3 to 5 business days.

Regional holidays or transit constraints may cause minor transit adjustments.

Festive Catalog Pricing: Standard rates do not apply on high-demand calendar events (such as Valentine’s Week or Mother’s Day). Orders must be booked via dedicated festive catalogs.

Delivery Windows: Fixed-time and midnight delivery guarantees are paused on peak dates; orders are delivered throughout the scheduled day.

Overcapacity Redirection: In cases of extreme congestion, uncompleted festive deliveries will be fulfilled the following day without entitlement to cancellation or cash refunds.

All order matters must be resolved directly via Myflowergift customer care.

The customer explicitly agrees not to raise unilateral payment disputes with card-issuing banks or payment gateways without first concluding our internal review.

In any payment claim, this agreement along with our Proof of Delivery (POD) shall serve as conclusive evidence of authorized transaction fulfillment.

Customers remain liable for legal and operational costs incurred by the company to defend against unjustified payment claims.

Operating Hours: 11:00 AM – 8:30 PM IST (Mon – Sun)

Support Email: [email protected]

These terms and all orders placed through our platform are governed by the laws of India. Any legal dispute shall fall under the exclusive jurisdiction of the competent courts in Bengaluru (Bangalore), Karnataka, India.