• Handcrafted & Perishable Catalog: All items displayed on MyFlowerGift—including fresh flowers, cakes, plants, chocolates, gourmet sweets, soft toys, hampers, and custom packaging—are individually prepared, assembled, and packed. Variation will be there in appearance, arrangement, color shades, design finishing, wrappers, ribbons, and presentation compared to photographic representations on the website.
• Universal Substitution Rights: Due to local stock availability, regional shortages, brand supplies, or seasonal constraints, MyFlowerGift reserves the absolute right to substitute any item, product, or component across the entire website catalog without prior consultation. This applies to flower stems, greenery, cake flavors, cake designs, plant varieties, planters, sweet types, chocolate assortments, plush toy shapes/colors, basket styles, and decorative materials.
• Value & Aesthetics Guarantee: Any substituted product, element, or packaging will always be of equal or greater monetary value and will match the overarching theme and aesthetic quality of the original purchase. The customer expressly agrees that such necessary variations fulfill the fulfillment obligation, barring any claim for cancellation, return, or payment dispute.
• Gross Cake Weight: Stated cake weights represent gross weight (including the base board and decorative toppings).
• Single-Item Restrictions: Standalone orders of packaged chocolates or plush toys cannot be dispatched independently.

• Standard 15-Minute Cutoff: Because orders enter procurement, allocation, and crafting processes immediately upon receipt, any eligible cancellation request must be formally submitted in writing to [email protected] within strictly 15 minutes of order placement.
• Same-Day & Next-Day Orders: If an order is scheduled for same-day delivery or next-day delivery, cancellation will not be accepted under any circumstances once placed, even if requested within 15 minutes. These orders undergo rapid dispatch preparation and perishable sourcing, rendering all sales final, binding, and non-refundable.
• Processed or Dispatched Items: Regardless of scheduled delivery date, any order that has passed the 15-minute threshold, or has already entered sourcing, packaging, or transit, cannot be modified or canceled. Perishable sales are strictly final upon dispatch.

• Direct Hand-Delivery System: All orders are distributed via direct hand-delivery associates to ensure fragile, edible, and perishable items arrive intact. Orders are not sent via standard post or courier companies.
• Sole Proof of Delivery: A physical signature, receiver initial, or receiver name captured on our official paper delivery challan at the time of delivery serves as the complete, absolute, and final proof of delivery. Because our items are non-courier, hand-delivered goods, no electronic parcel tracking numbers, automated shipment scans, or secondary logs exist or will be provided. The physical paper signature remains irrebuttable legal verification of completed fulfillment. Doorstep photographs or security reception log entries may also serve as verification where applicable. Once a valid POD is recorded, claims of non-receipt cannot be entertained under any circumstances.
• 5 to 10-Minute Waiting Limit: Delivery personnel will attempt delivery and wait at the designated address for a maximum of 5 to 10 minutes. If the recipient’s contact number is switched off, unresponsive, or unreachable, an urgent electronic notification will be sent to the customer’s registered email address.
• Operational Movement & Next Steps: Due to assigned schedules and routes for other customers, personnel cannot wait beyond 10 minutes. If no contact is established within this window:
  • The delivery associate will depart to fulfill remaining commitments.
  • Rescheduling for the next date remains entirely subject to logistical availability.
  • Because products such as cakes, flowers, and sweets deteriorate under ambient exposure, MyFlowerGift accepts no liability for melting, spoilage, or wilting caused by recipient delays or non-availability.
  • For any rescheduled attempt, the order will either be delivered as-is, or the customer must pay the complete product charges anew to prepare fresh items.
• Re-Delivery Charges & Designated Pickup: Secondary delivery attempts require payment of an additional delivery fee. If secondary transit is unviable due to the perishable nature of the items, the customer must arrange self-collection from a designated local depot.
• Unreachable Status: Failure of delivery caused by an unreachable recipient, incorrect delivery details, gated society security or building management refusing courier entry, or address refusal does not constitute non-delivery by MyFlowerGift. No refund or cancellation will be permitted.

• Distance Evaluation: Standard checkout delivery rates cover defined inner-city limits (roughly a radius of 7 to 8 km from our nearest fulfillment hub). If the requested destination exceeds our regular delivery perimeter or falls in a remote, peripheral, or out-of-coverage zone, MyFlowerGift reserves the right to levy an additional distance delivery surcharge prior to transit.
• Non-Payment of Extra Surcharge: If the customer declines or fails to remit the additional distance delivery charges:
  • No monetary refund or direct payment reversal will be provided.
  • MyFlowerGift will issue a Non-Refundable Store Credit Voucher for the exact amount paid.
• Voucher Redemption: The store credit voucher may be utilized toward any future transaction across the website for eligible delivery zones within its stated validity term.

• Immediate 30-Minute Inspection Window: Due to the delicate nature of fresh, edible, and artisanal goods, any concern regarding damage, transit spoilage, missing elements, or clear defect must be reported within 30 minutes of delivery.
• Mandatory Submission Address: The formal complaint must be emailed directly to [email protected] within this exact 30-minute period. Complaints submitted via drivers, telephone calls, social channels, or messaging apps are not recognized.
• Mandatory Photographic Evidence: Every notification must include clear, uncropped photographic proof showing:
  • The delivered product within its original wrapping/box.
  • The specific damage, fault, or missing component.
  • The signed paper delivery receipt.
• Deemed Acceptance: Failure to email [email protected] with corresponding photographs within 30 minutes of physical delivery constitutes absolute legal acceptance of the goods in optimal condition, forfeiting all subsequent rights to claims, adjustments, or remedies. Following verification, an appropriate remedy or replacement may be arranged; cash refunds are strictly not provided.
• Duplicate Transactions: Any system glitch causing duplicate card debits will be compensated through a store credit voucher added to your customer account.

• 0.0% ABV Standard: MyFlowerGift deals strictly in 100% non-alcoholic beverages. All wines, sparkling juices, champagnes, ciders, and celebration beverages listed anywhere on this website are non-alcoholic products containing 0.0% alcohol by volume (ABV).
• Zero Alcohol Distribution: We do not retail, handle, warehouse, or transport licensed liquor or alcoholic beverages under any circumstance. All beverage orders placed are accepted solely under this strict non-alcoholic classification.

• Standard Delivery: Executed between 10:00 AM and 7:00 PM. While timing preferences are noted, standard shipping does not include a committed hourly window.
• Fixed-Time Delivery: Available within major urban zones with a standard operational buffer of ±1 to 2 hours. Not guaranteed for outlying zones.
• Midnight Delivery: Targeted between 11:30 PM and 12:30 AM. In the event of unforeseen external delays, fulfillment will be completed in the next earliest morning slot.

In circumstances where delivery cannot proceed due to:

• Sudden unavailability of raw ingredients or farm-level flower stocks,
• Civic disruptions, road blocks, transit strikes, or official restrictions,
• Severe adverse weather conditions, floods, or natural disruptions,
• Remotely located addresses inaccessible via conventional vehicle routes.

The company will resolve the order by either arranging self-pickup at an assigned regional partner hub, or issuing a Store Credit Voucher equivalent to the order value.

• Dry items, keepsakes, and non-perishables are dispatched via certified domestic logistics partners (e.g., Blue Dart) within an estimated 3 to 5 business days.
• Regional holidays or transit constraints may cause minor transit adjustments.

• Festive Catalog Pricing: Standard rates do not apply on high-demand calendar events (such as Valentine’s Week or Mother’s Day). Orders must be booked via dedicated festive catalogs.
• Delivery Windows: Fixed-time and midnight delivery guarantees are paused on peak dates; orders are delivered throughout the scheduled day.
• Overcapacity Redirection: In cases of extreme congestion, uncompleted festive deliveries will be fulfilled the following day without entitlement to cancellation or cash refunds.

• All order matters must be resolved directly via Myflowergift customer care.
• The customer explicitly agrees not to raise unilateral payment disputes with card-issuing banks or payment gateways without first concluding our internal review.
• In any payment claim, this agreement along with our Proof of Delivery (POD) shall serve as conclusive evidence of authorized transaction fulfillment.
• Customers remain liable for legal and operational costs incurred by the company to defend against unjustified payment claims.

These terms and all orders placed through our platform are governed by the laws of India. Any legal dispute shall fall under the exclusive jurisdiction of the competent courts in Bengaluru (Bangalore), Karnataka, India.