1 Freshness Commitment & Perishable Policy

• Sourced for Your Occasion: We source farm-fresh blooms, freshly baked cakes, and delicate gourmet items specifically for your scheduled date to ensure optimal freshness.
• Perishable Nature: Fresh flowers, cakes, and live plants have limited shelf lives and are sensitive to transit conditions.
• Finality of Orders: Once an order has been prepared, packed, or dispatched, items cannot be returned to stock, cancelled, or refunded. All sales of perishable items become strictly final upon dispatch.

2 Delivery Slots & Distance Surcharges

• Standard Delivery: Carried out between 10:00 AM and 7:00 PM. While we make every effort to accommodate preferred timings, standard delivery does not carry a specific time-hour commitment.
• Fixed-Time Delivery: Available within major city zones with an operational tolerance buffer of ±1 to 2 hours. For distant or outskirt locations, fixed-time guarantees are not available.
• Midnight Delivery: Scheduled between 11:30 PM and 12:30 AM. In situations of unforeseen external delays, delivery will be completed during the next available morning slot.
• Standard Radius & Outskirts: Standard shipping covers an operational radius of approximately 7 to 8 km from our nearest city partner center. Deliveries outside this radius or in remote areas require an additional distance surcharge.
• Surcharge Non-Payment: If the customer declines to pay the required distance delivery fee, the order cannot be cancelled for a cash refund. A store credit voucher of equal value will be provided for future eligible purchases.

3 Fulfillment Bottlenecks & Force Majeure

In cases where an order cannot be fulfilled due to:

• Sudden unavailability of raw ingredients or fresh floral inventory,
• Strikes, bandhs, civil disturbances, or local transit restrictions,
• Adverse weather conditions or natural occurrences,
• Extreme remote destinations lacking accessible vehicular transport,

The Company reserves the right to resolve the order by either of the following steps at its operational discretion:

• Requesting the customer or recipient to collect the order from an assigned local hub, OR
• Issuing an equivalent Store Credit Voucher for future use across any location on our platform.

Cash refunds or order cancellations are not applicable for inventory shortages, force majeure events, or remote transit barriers.

4 Attempted Delivery & Recipient Unavailability

An order is officially classified as an “Attempted Delivery” (relieving the Company of further performance liabilities and financial compensation) under any of the following circumstances:

• Upon arriving at the destination, the delivery person will attempt contact via the provided telephone number and will wait for 5 to 10 minutes. If there is no response, the delivery person will proceed forward with the route to prevent spoilage or delay of subsequent orders.
• The recipient is unavailable, unreachable, or unresponsive during the delivery visit.
• An incorrect, incomplete, or invalid physical address or phone number was provided.
• Entry to the premises or society is barred by security personnel or local regulations.
• The recipient refuses to accept the parcel for personal reasons.
• Rescheduling & Fresh Replacement: Deliveries unable to be completed due to receiver unresponsiveness are rescheduled for the following day. Because perishable items deteriorate outside temperature control, any wilting or damage resulting from receiver unavailability is the customer’s responsibility. If a fresh product is requested, the customer must pay the product and re-dispatch costs. Where redelivery is not viable, self-pickup may be offered. Direct cash refunds or order cancellations will not be provided.

5 Proof of Delivery (POD) as Conclusive Evidence

• Local Hand Delivery: All local floral and cake orders are delivered by dedicated hand-delivery personnel. Third-party national courier tracking receipts do not apply to local perishable shipments.
• Final Verification: The Proof of Delivery (POD)—including physical signatures, recipient acknowledgment, doorstep delivery photographs, digital timestamps, or security reception logs—serves as conclusive evidence of fulfillment.
• Once a valid Proof of Delivery is recorded, claims of non-receipt or non-delivery will not be entertained under any circumstances.

6 Product Appearance & Substitutions

• Variations: Product images on our website are for reference. Variations in color, appearance, arrangement styling, container design, and cake icing will be there due to natural seasonal availability and handcrafted preparation.
• Cake Weights: Cake weights indicated on the website reflect gross weight (inclusive of cake board and decorative toppings). Net weight may vary.
• Substitutions: To ensure timely delivery for special occasions, Myflowergift reserves the right to substitute out-of-stock floral blooms or cake flavors with items of equal or greater value, with or without prior customer consent.
• Standalone Policies: Orders consisting solely of packaged chocolates or soft toys cannot be processed independently. All wines and champagnes offered on the platform are 100% non-alcoholic.

7 Non-Perishable Courier Shipments

• Non-perishable gifts and dry items are shipped via third-party national courier partners (e.g., Blue Dart) within an estimated timeframe of 3 to 5 business days.
• Courier deliveries may be adjusted due to regional holidays, public transit limitations, or weather conditions.

8 Peak Festive Seasons

• Seasonal Catalog: Standard pricing does not apply during high-demand occasions (e.g., Valentine’s Day, Mother’s Day) due to seasonal cost surges. Orders must be placed through the designated festive categories.
• Delivery Timings: Fixed-time and midnight delivery commitments cannot be guaranteed during peak dates; orders are delivered throughout the scheduled day.
• Rescheduling: If external congestion prevents completion on the festive date, the order will be delivered on the next operational date without entitlement to cancellation or monetary reimbursement.

9 Damage Reporting & System Errors

• 2-Hour Reporting Window: If an item arrives physically damaged due to handling on our end, it must be reported within 2 hours of delivery by emailing [email protected] with the order ID and clear photos of the product and packaging. Reports submitted beyond 2 hours cannot be reviewed due to natural item deterioration.
• Resolution: Following internal review of verified transit damage caused by us, Myflowergift will arrange a replacement. Cash refunds are strictly not issued.
• Duplicate Transactions: In case of a technical error resulting in duplicate payment deductions for a single order, cash refunds will not be processed via payment reversal. A store credit voucher will be added to your account for future use.

10 Mutual Direct Resolution & Waiver of Payment Claims

• By completing your order, you agree that any delivery delays, receiver unavailability, refusal of outskirt fees, force majeure circumstances, or handcrafted variations shall be resolved exclusively through direct contact with our customer care team.
• The customer agrees to waive any right to file payment claims, transaction reversals, or disputes through their card-issuing bank, payment network, or third-party payment gateway.
• If an unauthorized payment claim or dispute is registered with a bank or processor, this agreed terms document, combined with our order records, communication logs, and Proof of Delivery (POD), will be submitted as conclusive evidence of authorized service completion.
• The customer agrees to be responsible for all administrative, operational, and legal recovery expenses incurred by the Company in successfully defending against unauthorized payment disputes.

11 Customer Support & Working Hours

12 Governing Law & Jurisdiction

All transactional matters, agreements, and disputes related to our platform and services shall be governed exclusively by the laws of India, subject to the sole jurisdiction of the competent courts in Bengaluru (Bangalore), Karnataka, India.